Your Safety is our primary concern
Your safety on tour is our primary concern. As part of our commitment to this, we have a dedicated risk assessment manager to assist you throughout the run up to your tour. If at any stage during your tour process you would like assistance, please contact your tour manager who will be able to assist.
Below are some websites we highly recommend you visit as part of your tour process:
Foreign Office Travel Advice
Wherever you’re going in the World, it’s important to be fully prepared before you go. We therefore recommend that you visit the Foreign Office website and review their travel advice regarding any countries which you plan to visit. The Foreign Office provides the latest travel advice by country including safety and security, entry requirements, travel warnings and health.
NHS Travel Advice
This website provides advice regarding what vaccinations you might need and how to organise them. The website can be found by Clicking Here
It is vital that you ensure that you have adequate travel insurance cover for all the members of your group. Sweet Chariot is not authorised to sell insurance, but our team would be happy to provide information. It is extremely important that you carefully read your insurance documents to ensure that the policy meets your needs and requirements.
Sweet Chariot are committed to your financial security, as part of this commitment we are members of ATOL and ABTA (backed by our TOPP Insurance policy). You can find further details of these policies below.
Sweet Chariot hold an ATOL license no.5066 and all the packages that include flights are financially protected by the ATOL scheme. When you have paid your deposit you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything booked (flights, accommodation and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.
We are a member of ABTA no.Y6634 which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package trip. If you buy other travel arrangements such as accommodation only, this protection doesn’t apply.
Total Payment Protection (topp) Policy cover:
In compliance with The Package Travel and Linked Travel Arrangements Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:
• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website
• non-ATOL flight inclusive packages sold to customers outside of the European Economic Area (EEA)
• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
• repatriation of customers as may be applicable, subject to the terms of the insurance policy.
Customers’ prepayments are protected by a topp policy.
In the unlikely event of financial failure please contact the claims helpline on 01702 811397.
A copy of the policy is available on request.
This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)